Returns & Refunds Policy
At Mizuki Motion, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
The item must be unused, in its original packaging, and in the same condition as received.
Returns must be initiated within 30 days of receiving your order.
Proof of purchase is required (order confirmation email or receipt).
A $4.99 restocking fee will be deducted from your refund.
2. How to Initiate a Return
To start a return, please contact our customer support team at mizukistore.info@gmail.com with your order details. Once your return is approved, we will provide instructions on where to send your item.
3. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 5-7 business days.
Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at mizukistore.info@gmail.com.
5. Non-Returnable Items
Certain items are not eligible for return, including:
Items that have been used or damaged after delivery.
Products returned without original packaging.
6. Late or Missing Refunds
If you haven’t received your refund after 7 business days, please check with your bank or payment provider. If the issue persists, contact us at mizukistore.info@gmail.com.
7. Cancellations
If you wish to cancel your order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled but can be returned following our return process.
For any further questions or concerns regarding returns and refunds, please reach out to us at mizukistore.info@gmail.com. We’re here to help!Returns & Refunds Policy
At Mizuki Motion, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
The item must be unused, in its original packaging, and in the same condition as received.
Returns must be initiated within 30 days of receiving your order.
Proof of purchase is required (order confirmation email or receipt).
A $4.99 restocking fee will be deducted from your refund.
2. How to Initiate a Return
To start a return, please contact our customer support team at mizukistore.info@gmail.com with your order details. Once your return is approved, we will provide instructions on where to send your item.
3. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 5-7 business days.
Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at mizukistore.info@gmail.com.
5. Non-Returnable Items
Certain items are not eligible for return, including:
Items that have been used or damaged after delivery.
Products returned without original packaging.
6. Late or Missing Refunds
If you haven’t received your refund after 7 business days, please check with your bank or payment provider. If the issue persists, contact us at mizukistore.info@gmail.com.
7. Cancellations
If you wish to cancel your order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled but can be returned following our return process.
For any further questions or concerns regarding returns and refunds, please reach out to us at mizukistore.info@gmail.com. We’re here to help!